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Post by Deleted on Jul 5, 2015 12:44:18 GMT -6
As some of you know I moved 6 months ago to Milwaukee, a working class town that can boast that over the years has had 3 socialist mayors. I live in the neighborhood that is the haven for most of the disenfranchised radicals. A melting pot of hippies, punks, socialists, anarchists, metal heads, and libertarians. Not surprising, the Riverwest Neighborhood Facebook Group is a real hoot. It is the perfect neighborhood for me, a stormy oasis in a sea of cheese curds. It's a unique place. Part of what makes Riverwest unique is it's cooperative businesses. I am a paying member of the Riverwest Food Co-Op and Cafe. For $20 a year I get a 5% discount. By volunteering 3 hours a week I get an additional 10% discount. So all of my groceries are 15% off, and if I take advantage of various value days (like Wednesday is produce day or Thursday is bulk foods day) I can get an additional 10%. If I volunteer in the cafe I also get a free meal. I like it enough that I put in extra hours and go to things like the Annual Meeting. I am one of ~110 volunteers that keep the place running and am part of a couple thousand member owners. The Riverwest Public House, People's Books, and other businesses follow similar models. One of the things that was interesting about NDG at the end and the community you guys have maintained since, was the desire for self determination and there was even talk of building a cooperative game store post NDG. In your minds, what would it have looked like? What would your hopes and expectations have been? Why would you have invested into that instead of just buying on Ebay and Amazon? In this changing retail climate where services and synergy have to drive businesses over straight retail sales, what would you have wanted to interject into a game store that would get you either 1) in the store spending money or 2) volunteering your time to build it. Essentially, if one of you had pulled the trigger on a space, what would have spurred you guys to invest yourselves into it? When you day dreamed about it for those couple weeks, what did it look like? The standard business model for gaming stores is dead, but at least here, a cooperative model could work. Knowing product sales are not enough, what would your store have done differently? Looking for answers short and long. Sorry for the wall of text.
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Post by Joelercoaster on Jul 5, 2015 15:57:45 GMT -6
Can't speak much to a functional game store, coop or "standard", but I've heard enough tales of a coffee-shop/game-shop to make the idea appealing. I actually got tipped off to a location off the Lawrence stop that would be pretty baller for a coffee spot (ie, no other coffee shops within a solid half mile, and none of them right by the stop). Foot traffic for people on the way to work = money.
The short/sweet version is that the game inventory is purely icing on the coffee-flavored cake. Come the end of days, you can throw the stuff up on eBay for 70% retail and still get your investment-in-goods back, so while it would take some doing it's a moderately safe investment. Rolling the whole thing into an "easy to handle", high-profit sector is basically just adding inefficient money gains for the love of the gaming aspect, but if the morning spiel pays your bills, having a few guys playing a board game or two (while most likely enjoying a freshly espresso'd something-or-other) isn't going to kill your business.
Obviously different than what you're talking about, but it's something that I think would actually work in the business world, in a sustainable fashion. As for more of a co-op model, the idea, I think, is generally to share rent/utilities on a space, to give the members a private club-esque place to play. The idea being that outsiders could come in and give us money to further offset costs, rather than "being a game store", it would have been more of a gaming space that sold stuff if you needed it. But maybe that's just my hazy recollection.
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Post by jefferestinpeace on Jul 5, 2015 19:40:29 GMT -6
Gah, what a cool fuckin idea. I wish I had the balls and capital for something like this. I got some ramblings for you:
It would seem that the biggest hurdle a co-op game store would have to overcome is doubling down on the high cost of space and core stock. Most everyone who wants to play this game would be happy to donate a few hours of time for a discount on product for sure, but I don't know if you could actually recoup that lost revenue in manpower alone.
A grocery store has to physically do a lot for maintenance, even small co-ops. People buy groceries all the time, so stock is constantly moving on and off shelves, trucks need to be unloaded daily, and cleanliness can be a real problem. Not to mention there being a need for constantly available cashiers; rarely can someone afford to be away from the register. This puts manpower at a real premium for such a business and allows for gains to be seen off of volunteers working for discount. I don't think this exists in a game store. People don't buy games every week, the product can gather dust without going bad, and deliveries are usually 1-2 times per week and can be handled by one person. The cashier isn't needed all the time and one body can often run a game store without issue, even playing a few games while they're at it.
So, offering incentives to volunteers wouldn't be really worth it for the lifeblood of the store, especially when most of your consistent purchasers and sources of revenue would be more than happy to knock a little off the top of their addiction. Increased manpower for such a low-maintenance operation will have hugely diminishing returns for keeping things alive.
So you could do something like club dues or charging for table space in exchange for a small discount. The biggest hurdle here is making these dues worth it, and then convincing people that they are. I know that with our group right now, if we decided that each of us needs to pitch in $5-10 a month to either maintain or increase the quality of our current gaming environment, I would be happy to do it, but that's because I know everyone and I'd much rather keep playing how we're playing than see things change. It'd be really hard to convince me to pitch in on something like that without douche-checking for a month or two beforehand.
However, so as not to compromise sustainability, your safest bet might be offering intangible benefits (I'm brainstorming here). A 5% discount sure, but maybe painting or modelling masterclasses, free entry into tournaments (including Catan and the like), access to store-GM'd narrative campaigns, or even access to internship-style opportunities where people can learn about running a business, dealing with vendors, etc. Hell, you're also a game designer. Everyone who plays wants to learn how to design something.
Maybe something like that could help keep legs under this thing? You could just run HJs out the back. That's how I "work from home."
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Post by Deleted on Jul 5, 2015 21:13:55 GMT -6
Thanks for the thoughts so far guys.
Both of you touched on things that I've been thinking a lot about.
I'm actually working on a rough business plan. All of the cooperatives here are loosely linked by an organization called the Riverwest Cooperative Alliance, an organization that is meant to promote synergy between the coops and help facilitate businesses built on the cooperative business model. I've already talked a little with one of the people involved since he's also the volunteer coordinator at the food co-op and he thinks its an interesting idea that needs fleshing out.
Now there is precedent here for some of what I'm suggesting. People's Books uses the exact same structure ($20 membership/volunteer option and 5%/15%) with the need for way less staff and enduring way less stock movement. People's Books though, as I understand it, is struggling for the same reasons as a game store would - inability to compete with the convenience and discounts of the internet, even with focusing on radical texts and zines. They run events and offer up their space so the community feels invested in helping to maintain the space.
That being said I feel like the "3 hours per week" volunteer model actually would have the ability to make a cooperative game store more successful. There are so many games on the market and they all sell best when there is an advocate. Volunteers don't just need to be cashiers and merchandisers... They can be Outriders/Press Gangers/TO's/league and campaign facilitators, etc. They can run events outside of the shop. No space at the shop that night for M:TG? Well if people want to get together at the Riverwest Public House instead? Awesome. Run with it. That's synergy that helps both coops.
Cat and Mouse has also been an inspiration. Their date night program or their new "Ladies Only" gaming-and-tea on Saturday afternoons demonstrate innovation at getting people through the door, attracting different clientele and being more of a community center.
Speaking of which, with volunteers, there could be after school programs that use gaming as a way to keep kids off the street and foster future gamers at the same time. A lone shop keep needs the afternoon to order product, stock shelves, and plan events. Volunteers invested in the store and community though could make events like that more feasible.
There would need to be table fees and incentives that offset them too. One of the local gaming chains in the burbs runs Pathfinder Society stuff religiously and charge you $2 to sit at the table, which isn't bad and the culture of gamers here doesn't seem to mind it (they are well attended).
I think the idea has some wings. Like Joel mentioned, having a cafe or at least a "snack" element would give it a service that allows people to game and "hang". Having root beer and shit on site, and a relationship with the Riverwest Co-Op Cafe to bring in prepared food would circumvent food prep licensing and support the cafe. The Riverwest Public House does this for Sunday brunch. You order at the bar and someone bikes it two blocks from the cafe so you can eat it. Haha. As I said, this is a unique neighborhood.
Keep the thoughts coming.
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Post by Matt W. on Jul 5, 2015 22:02:21 GMT -6
I would have to see the costs to be honest. A co-op would remain an investment in time and energy and money and seeing what would have to be done to keep it viable would be important before choosing to invest time and money.
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Post by Deleted on Jul 6, 2015 8:21:46 GMT -6
I would have to see the costs to be honest. A co-op would remain an investment in time and energy and money and seeing what would have to be done to keep it viable would be important before choosing to invest time and money. This is a fair point, though I think some of that apprehension is mitigated here where there is faith in the cooperative model. Also, no one would be asking for anyone's money until a business plan was in place. I'm trying to rough out that business plan. Part of building a cooperative business involves meetings, discussions, and community involvement early on. For someone who wants to understand the nuts and bolts of the operation to investigate it's viability, it opens the business up to complete transparency. Around 2010 I was involved in the Chicago Vegan Co-Op. We had a half dozen or so meetings before we started putting money into it. We started with a lot of interested individuals, but by the 6th meeting had been distilled down to 6 core people, and we began buying in bulk from vendors on a special order basis. It was cool while it lasted, and that year I saved a lot of money on vegan items. However, we learned quickly that a tiny mark up wasn't bringing in enough money to expand (we wanted to work toward a retail space, and even with as many as 30-40 people being in on our bulk orders it would have taken years to get to that point). Still, anyone that came to the meetings had access to every bit of minute financial data and a voice in our decision making process. Since you guys were on the precipice of starting a gaming club or store, I'm trying to find out what you all had in mind to make it work. I'm sure everyone that had investment enough in the idea to go to that meeting right after NDG closed probably walked away with an idea in their head of what they wanted to see. I'm curious what some of those ideas were.
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Post by jefferestinpeace on Jul 6, 2015 8:41:31 GMT -6
I don't think we had any revolutionary ideas. We don't want much that we don't have; NDG just didn't provide much in regards to a fruitful community. The censorship they exercised was just fucking stupid, even though it did quite a bit to unite us all against them.
I can't remember any specific ideas that we really had. We just wanted a place to play consistently. Between Wanderer's and the Dojo, we have that, but that's coming from someone who regularly makes most of those evenings. I know that I would love if we could consolidate into Wanderer's completely, but Aileen's calendar is optimized right now, and there's little reason to change anything on her side.
I guess we just wanted to make sure we had what we were now missing: a place to play with a supportive community that simply didn't shit all over everyone. And now we have that.
Sorry, I guess that wasn't really helpful. Just don't be a dick?
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Post by Joelercoaster on Jul 6, 2015 8:41:59 GMT -6
I think utilizing volunteers outside the store is probably a brilliant idea. Game space is a double-edged sword. On one hand, having people sitting in your store, building mini's at your tables, or playing games (for free) doesn't make you money.
On the other hand, other people looking in, seeing people having fun, and wanting to come in and see what the ruckus is about, *does*. Essentially table space is a marketing cost, that many game stores don't seem to realize.
But having people who are willing to run events for you for a small discount, taking them to other co-op locations for shared growth, could be a great way to utilize the manpower. The Dojo up north (and south, now) only pays minimum wage, but my friend that worked there got swag all the time, mad discounts, etc... he basically got paid to play games, occasionally run events, and turned it all into plastic and board games.
Shoot, if I had a store, and I knew that Jeff was looking for a fresh copy of Zombiecide, I could easily offer him a free game if he demo'd it for a day. The lost cost of said box is, what, $30? Easily worth the 5-6 hours of running demo's, dealing with newbies, knowing the game, and having excitement for it that will generate the real sales. Granted that's more of a barter system, but still.
It'd be ideal to have a basement-type space, dedicated to hobby gaming and the like, that you could rent memberships to. $20/mth gets you all-access to a loaded basement of tables and terrain. Shoot, you could even subsidize with a painting service (pending new glasses ;D). Most shop owners spend their down time fiddling on teh internet or watching movies. Even if a quarter of that time was spent on $15-20/hr painting projects, it'd give you a nice supplemental income, and some really interesting show-pieces/conversation starters. Really that's something you should push (your painting skills in general). How cool is it for a 12 year old to get to break open one of the starter boxes and try a quick game? How much cooler is it if they're painted to such a high standard and look SO FRIGGEN AWESOME?
Granted, that again has nothing to do with a co-op and everything to do with your particular skillset. But hey, if you're involved, then it should.
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Post by Nick P on Jul 6, 2015 8:57:17 GMT -6
I wasn't able to make those early meetings after NDG closed, but I know just from emailing/texting with the group during those days to get a feel for what direction the group wanted to move, there seemed to be a divide in the group; some wanted a co-op type of model, that would allow for bulk orders on foam, supplies, models but that wouldn't really allow for a retail location/gaming space per se, and some wanted to invest more and make sure that a retail space was occupied and available for our use. Ultimately, with the group hovering around 12-15 members at that point in time, it would have taken much larger an investment per person per year in order to reap the benefits in either scenario.
I think ultimately the discovery of regular gaming at the Dojo North and stores like Cat and Mouse and Wanderers Refuge (and Aileen's absolutely phenomenal customer service and personality towards the group) saw those ideas and any real progress in that direction fall away. Those who wanted the discounts were able to find them on the usual sites online, and those who craved dedicated gaming space had it in spades if they were willing to travel to Logan Square, West Loop, and Irving Park, as well as spend a little extra coin buying from the retailers to help support the gaming space.
I know that I'm still very much interested in the co-op idea/gaming store, but it really comes down to time and money. I have no problem paying full price for models with the retailers that let us use their space - what I crave is gaming space closer to where I live so its not the choice between 45 minutes on a train each way or $17 in a cab each way. In order to achieve that, it requires a much greater investment in time and money than I think we're willing to put in, and so is just not at all realistic.
That, and Wanderers Refuge is exactly what I look for in a gaming store, and I want to support Aileen in every way I can. Seriously, that situation is 99% amazing - the only downside is completely on me, that I live further away than I would like, but then again for 5 years I was spoiled by living no more than 3 blocks from either NDG or Galactic Force, so its time to pay the piper I suppose!
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Post by dex on Jul 6, 2015 9:33:46 GMT -6
Game space is really key. But I am going to throw a point of view out there which I don't want folks to take the wrong way.
There are a few number of folks that can barely get 3-5 hours a week to play every other week. If I walked into a shop and got bumped off a table or anything of the sort by someone who was a "Vol Member" or some such I would never come back.
Really there are a limited number of folks with a combination of work and Wife/Fiance/Hubby you get the idea, who can make it out and volunteer. If its anything less than an awesome game store like Eileen runs or Alex @ dojo they will go there.
Both of those however cease being as important if you have the best space, active groups, and tons of terrain. That is I spend an hour and a half in the car once a week to go to the dojo/wanderers
It needs to be centrally located as Nick pointed out.
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Post by Deleted on Jul 6, 2015 10:58:09 GMT -6
Thanks for all of the feedback. Dex, I think your points are fair from the context of a standard retail space, but this wouldn't be that sort of space. Its sort of hard to explain. For example: The 110 volunteers at the Riverwest Coop range from their late teens to their 60's. Many of them are couples. You only need one volunteer in a household to get the discount, yet couples do it anyway. Lisa and I do. I also do an extra shift every week even though it gives me no additional benefit. That's not why we do it though. I know it probably sounds like some hippie nonsense, but we feel like we're giving back something. I didn't volunteer right away, but I shopped there almost every day, so after a few months I became attached. Lisa saw that I enjoyed volunteering and despite a full time job here in Milwaukee, and band practices and gigs back in Chicago several times a month, she volunteered too. This, is not dissimilar to you all pooling your resources to buy the NDG terrain, lug it all from place to place in order to maintain your group, and have organizers like Jeff and Will set up events to pull it all together. You guys, in a way, gave me faith in the idea that a game store could work under the cooperative business model. You're a self-determined community (albeit semi-homeless) that have worked and struggled to be your own thing. You may not be a bunch of hippies in anything else in your life... But this one thing drew you to act communally. It's been fascinating to watch in all honesty. But you do it for the reward of gaming and community, not for some financial benefit. #ClosetHippies. But yeah, a cooperative business isn't meant to create hierarchies or exclusion. It's not a private club. That's one thing that would be very different than the OG NDG crew hunkering down in their own private space. Instead it would be about inclusion, community benefit, and being a member owner of a store, and thus having a certain degree of self-determination. The shoppers at Whole Foods can't vote out the managers and directors. The Riverwest Food Co-Op member-owners can. Jeff says, "Don't be a dick." What if you all could have said, "Mark is a dick. Let's replace him." and you did exactly that? Under this business model the community could. Joel, thanks for the kind words. If this were to happen I'd definitely use my skills to their max potential, though mostly in teaching others to push their hobby skills. My eyes are going and I can't paint details like I once could. I'm better off teaching others at this point. One of the greatest hurdles would be having an affordable space to facilitate tables. In an early incarnation I imagine it would need a smaller space to be affordable and then farm out larger events/game nights to outside spaces. That's one of the toughest "work arounds" in my opinion. You need space to have that "community center" vibe, but space is expensive.
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dex
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Post by dex on Jul 6, 2015 11:05:00 GMT -6
I am very familiar with Co-Ops. This isn't food though its plastic crack and other various gaming.
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Post by Nick P on Jul 6, 2015 12:17:08 GMT -6
I am very familiar with Co-Ops. This isn't food though its plastic crack and other various gaming. Right, but why does that preclude someone from using the co-op model?
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Post by Deleted on Jul 6, 2015 12:50:33 GMT -6
I don't think it does. And I'm not sure that's what Dex was trying to say. But Dex is right, this isn't food. This isn't something people "need", at least not in the traditional sense. However, most people who hang out at game stores, record stores, or comic stores, spend hours there out of commonality and community. I've spent the last 25 years gaming and going to punk shows because they both gave me that sense of community. The collective members of CST hang out to "get your game on", but it also gives each of you something more or you wouldn't go back to gaming with the same group of folks.
I think it is that element of gaming that would allow something like this to potentially succeed.
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Post by Matt W. on Jul 6, 2015 23:50:04 GMT -6
Gaming certainly has the tools to build a community. I really don't see this group as much different than a suburban gaming group. Except we don't own our own garage.
But I would turn back around to its viabality. I love the concept of a co-op, its not terribly dissimilar from partnership based business such as consulting or a law firm.
If I'm honest I think it's been that we are not responsible for space or rent that works in our favor.
Keeps things simple.
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